Senior Import Customer Care Representative

Location: Auckland Airport, Auckland
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BBBH645_1579121665
Job Published: January 15, 2020

About the company: A New Zealand owned international freight forwarding company that has certainly made their mark in the industry. They pride themselves on their specialised service offering to their customers.

About the role: We are currently seeking a Senior Customer Care Representative to join a large busy team. The role is client focused managing and coordinating the entire process from start to finish.


  • Managing a portfolio of clients import orders both air & seafreight
  • Providing costings and quotes when required
  • Placing overseas orders with specific shipping instructions
  • Tracing shipments
  • Coordinating import documentation, customs clearance and deliveries
  • Providing client status reports

Skills & experience:

  • A minimum of 5+ years international freight forwarding experience
  • Solid customer service experience
  • Excellent communication skills both written and verbal
  • Has the ability to build strong client relationships
  • Ideally cargowise experience
  • A team player

This is a great opportunity to join this solid business that really knows how to look after their staff. They offer a family friendly environment as well as a supportive team.

If you are interested in hearing more, apply now or contact