Senior Client Services

Location: Mangere
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics
Reference: BH-1866
Job Published: May 31, 2022
The company: A well established medium sized international freight forwarder who pride themselves on their exceptional service offering, boasting offices and partnerships around the globe.

The role: We are seeking an experienced Client services / Key Account Rep
to manage the relationships and portfolio of their Key Clients.

  • Liaising with clients daily via phone and email
  • Receiving and placing overseas orders
  • Routing orders, requesting rates and space
  • Monitoring imports, customs clearance and deliveries, update clients of any delays.
  • Building strong customer relationships, client visits
  • Ensuring all milestones are updated in the system for clients to access
  • Client reporting 
The ideal Candidate:
  • 5+ years import customer service or key accounts experience specifically in international freight forwarding.
  • Has the ability to discuss and negotiate agreeable solutions to customer problems – familiar with challenges associated with providing excellent customer service.
  • Excellent communication both written and verbal
  • System savvy, cargowise preferred.
  • 2 days working from home 
  • A great team environment that offers flexibility
  • Opportunities to progress within the business
If you are looking for a new challenge, a great team environment that offers flexibility and are interested in hearing more, apply online to Rosalee Fitisemanu