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Sales Support/Customer Service
| Location: | Auckland |
| Job Type: | Permanent |
| Industry: | Manufacturing, Transport & Logistics | Import/Export & Customs |
| Reference: | BH-3014 |
| Job Published: | August 19, 2025 |
Our client is a well-established exporter with a strong reputation across the Pacific. They partner with leading manufacturers and clients through long-term relationships and provide end-to-end support across sales, logistics, and finance. With a flat structure and supportive team environment, they offer a stable and people-focused workplace where staff are encouraged to grow and take ownership of their roles.
The Role
As Customer Service / Sales Support, you’ll play a key role in supporting both the sales and logistics teams to deliver outstanding service to customers. This is a sales-focused coordination role where accuracy, communication, and relationship management are at the heart of everything you do.
You’ll work under the guidance of a Product Sector Manager, liaising closely with customers and suppliers to ensure shipments run smoothly. Your day-to-day will include processing quotes, creating export orders and documentation, monitoring re-order cycles, and preparing order status reports. You’ll also provide backup support to managers, ensuring nothing slips through the cracks and customer requirements are consistently met.
Key Responsibilities
- Liaise with suppliers and customers, responding promptly to enquiries and maintaining strong relationships
- Prepare accurate quotes, invoices, and proforma documentation
- Create and process export orders, shipping documentation, and invoicing within agreed timeframes
- Support Product Sector Managers with sales activities and account follow-ups
- Manage re-order cycles for fast-moving lines and proactively prompt repeat orders
- Generate accurate Order Status Reports (OSRs) and maintain Prodoc and CRM databases
- Provide back-up support across the team as needed
Skills and Experience
- Confident communicator, both written and verbal
- Strong numeracy with accuracy in quotes, invoicing, and data reconciliation
- Previous experience in sales support, customer service, or export coordination
- Strong administrative skills with attention to detail and accuracy
- Knowledge of export documentation or freight processes an advantage (Prodoc experience desirable)
- Proficient with Microsoft Office and comfortable learning new systems
About You
You’ll be a proactive and organised professional with great relationship-building skills, complemented by excellent literacy and numerical ability. You enjoy working as part of a team but can manage your own priorities and deadlines. With a strong customer focus and problem-solving ability, you’re motivated to deliver results and support both customers and colleagues.
What’s on Offer
- A supportive, collaborative work environment with long-standing staff retention
- A role that offers both stability and variety across sales, customer service, and logistics
- The opportunity to deepen your knowledge of export and shipping processes
- A culture that values initiative, accuracy, and positive working relationships
If you’re looking for a sales support role where you can make a difference in a close-knit, stable business, we’d love to hear from you.
How to apply? The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word.
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