National Sales and Customer Services Manager

Location: Auckland
Job Type: Permanent
Industry: Management | Manufacturing, Transport & Logistics | Sales | Road Transport | Management
Reference: BH-3016
Job Published: October 21, 2025
If you’re an experienced commercial leader who thrives on driving performance through people, this is a pivotal national role where you’ll shape customer strategy, elevate service standards, and deliver commercial results across a high-performing network.

This opportunity is with a well-known and respected New Zealand transport company that has built its reputation on reliability, service excellence, and long-standing customer relationships.

Reporting to the COO, you’ll lead a large team encompassing sales, account management, and customer service. Your focus will be on strengthening customer relationships, driving revenue and margin growth, and embedding accountability across all customer-facing functions. This is a role for someone who can balance strategic oversight with hands-on leadership.

Key Responsibilities
  • Develop and implement a national customer and sales strategy aligned with business growth goals.

  • Lead, coach, and hold managers accountable for achieving sales, service, and activity KPIs.

  • Drive revenue and margin performance through strategic account management and new business growth.

  • Maintain and enhance customer experience standards nationwide.

  • Oversee high-value client relationships, ensuring commercial obligations and service commitments are met.

  • Provide clear reporting and analysis to the executive team on sales results, customer performance, and improvement initiatives.

  • Identify and implement continuous improvement initiatives to strengthen efficiency and profitability.

What You’ll Bring
  • Proven senior leadership experience within commercial sales, account management, or customer service.

  • Strong commercial acumen with a track record of delivering growth and profitability.

  • Experience setting and enforcing clear activity and performance KPIs.

  • Exceptional relationship management and negotiation skills with executive-level clients.

  • Ability to analyse complex data and translate insights into action.

  • Skilled at leading through influence and building high-performing teams.

  • Familiarity with the transport, logistics, or service-based sectors will be well regarded.

Why Apply
This is a key national role offering the scope to make genuine impact by driving strategy, shaping culture, and delivering measurable results. You’ll join an organisation that values accountability, customer excellence, and strong commercial outcomes.

If you’re a decisive and strategic leader ready to take ownership of nationwide sales and service performance, we’d like to hear from you.

Apply now with your CV and a cover letter outlining your relevant experience.

About Us
Team Recruitment has specialised in freight forwarding, logistics and transport for over 30 years.
We partner with leading businesses across New Zealand to connect skilled people with opportunities that fit their goals and values. 
Visit us at www.teamrecruitment.co.nz to learn more.