A true master of the trade, we have been partnering with the freight and logistics industry since 1995, resulting in deep expertise of the talent and opportunities the industry has to offer.
Key Client Specialist
| Location: | Auckland |
| Job Type: | Permanent |
| Industry: | Freight/Cargo Forwarding |
| Reference: | BH-2986 |
| Job Published: | July 04, 2025 |
This privately owned, NZ-based freight forwarder has built a solid reputation for looking after its people. With low staff turnover and a well-established team, they’ve maintained their independence and culture in an industry that’s seen a lot of consolidation.
The Role
You’ll manage a defined portfolio of clients across both air and sea freight. Your focus will be on the full order cycle – from placement through to delivery – backed by solid internal support. Documentation and billing are handled by operations, and some order entry is shared, so your time is freed up to deliver a high standard of customer service. You’ll work closely with the sales team to ensure consistent service across key accounts and help support continued growth.
This role has come about due to business expansion and continued demand from clients – a great time to join a growing and well-regarded forwarder.
What Makes This Different
- Down-to-earth, approachable manager who leads well and values team culture
- Supportive and experienced team
- Two days per week work from home – rare in freight
- Reasonable hours with no after-hours pressure
- No ops work – you’ll be free to focus purely on client relationships
What We’re Looking For
You’ll have experience in a customer service role with a NZ freight forwarder and a solid understanding of the local freight landscape. You’ll likely have existing relationships with key industry suppliers, including shipping lines, airline carriers and you’ll be familiar with rates, services and client expectations day to day.
Interested?
If you’re looking for a stable, well-supported role where you can focus on building strong client relationships (without the operational overload), we’d love to hear from you. Apply now.
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