Import Customer Service Supervisor

Location: Auckland
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BBBH1163_1613954343
Job Published: February 22, 2021

The company: A well established New Zealand owned International Freight Forwarding company who are very successful providing excellent service offerings to their clients across the entire supply chain.

The role: We are seeking an experienced Import Customer Services Supervisor to join their busy team, this is a newly created role to support the Customer Services Manager and a team of 7 Import Customer Service Representatives.

Skills & responsibilities:

  • Support the Customer Services Manager with the day to day running of the team
  • Assist the team with planning and workflow coordination
  • Manage and update SOP's, ensuring they are covering customers expectations
  • Transitioning new clients from sales to customer service
  • Manage a portfolio of accounts for both import air and seafreight shipments
  • Coordinate client visits with team members

This is a great opportunity to kick start 2021, with a solid business and team.
To find out more apply online to Rosalee Fitisemanu