Import Customer Service - International Freight Forwarding

Location: Auckland
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics
Reference: BH-2621-1
Job Published: June 05, 2024
About the Company:
A well-established, New Zealand owned International Freight Forwarding company, renowned for their exceptional service offerings across the entire supply chain. Success is driven by their commitment to excellence and the strong relationships they build with their clients.

The Opportunity:
We are on the lookout for a talented Import Customer Services Representative to join this dynamic team. In this role, you will manage a diverse portfolio of clients, ensuring their import needs are met with the highest standards of service.

Key Responsibilities:
  • Client Management: Develop and maintain strong relationships with a portfolio of import clients.
  • Quoting: Provide accurate and competitive quotes to clients.
  • Order Management: Place overseas orders and negotiate space efficiently.
  • Shipment Tracking: Trace shipments to ensure timely delivery.
  • Reporting: Prepare and deliver comprehensive customer reports.
  • Client Engagement: Conduct regular client visits to foster long-term partnerships.
Why Join this team:
  • Supportive Team Environment: Work alongside a team of 7 dedicated client services representatives, with ongoing support and a collaborative atmosphere.
  • Great Leadership: Our Client Services Manager is known for their supportive and enjoyable management style.
  • Career Stability: Benefit from the stability of a well-established business with a strong team culture.
About You:
  • Experience: Prior experience in International Freight Forwarding, particularly in import customer service.
  • Team Player: Ability to work effectively within a team.
  • Customer-Centric: Strong focus on delivering excellent customer service.
  • Systems:  Proficiency in Cargowise

If you are seeking a stable and rewarding career within a company that values teamwork and excellence, this is the perfect opportunity for you. Join us and be part of a thriving business where your skills and contributions are truly valued.

Apply Now:
Take the next step in your career with a company that is committed to your success. Submit your application today and become a vital part of this exceptional team!  If you have any questions call Rosalee on 021 993 412.

Partner with the leading recruitment agency for Freight and Logistics professionals. With over 25 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 79% of our jobs from existing connections. Benefit from our team's first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics.
Learn more about us here -