Import Customer Service

Location: Auckland
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BBBH1057_1602545526
Job Published: October 13, 2020

The company: A successful New Zealand owned freight and logistics company who has been trading successfully for decades. With four offices nationwide they have a strong service offering across the entire supply chain.

This is a business that has not experienced loss during the pandemic and are doing extremely well in this climate, a business that is always moving forward.

The role: Joining a small team your core focus is to manage a portfolio of import clients from order placement through to delivery, this involves both airfreight and seafreight processes as well as a very small portion of Exports.

Duties include:

  • Managing a portfolio of clients
  • Liaising with clients daily via email and phone
  • Placing orders on overseas agents, along with rates & shipping instructions
  • Processing import sea and airfreight shipments
  • Tracing shipments with co-loaders, shipping lines and airlines
  • Co-ordinating documentation for customs clearance
  • Arranging cartage
  • Invoicing

Skills & attributes required:

  • 2 + years customer service or import operations experience
  • Must have experience using cargowise
  • Great communication skills
  • Ideally export operations experience is preferred but not essential
  • Team player & flexibility
  • Open to cross training

This is a great opportunity to join this family friendly company where everyone works in unity. If you enjoy the freight industry, are interested in being a pivotal member of the this successful business then this could be the ideal role and company for you?

To find out more contact