Customer Service Supervisor

Location: Auckland, Auckland, Auckland
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics
Reference: BH-1483
Job Published: August 11, 2021
The company: A well established New Zealand owned International Freight Forwarding company who are very successful in there own right. Providing excellent service offerings to there clients across the entire supply chain.

The role: We are seeking an experienced Customer Services Supervisor to join their busy team, this role has been created to support the Customer Services Manager and a team of 7 Customer Service Representatives.

Skills & responsibilities:
  • Support the Customer Services Manager with the day to day running of the team
  • Assist the team with planning and work flow coordination
  • Manage and update SOP's, ensuring they are covering customers expectations
  • Transitioning new clients from sales to customer service 
  • Manage a portfolio of accounts for both air and seafreight shipments 
  • Coordinate client visits with team members

This is a great opportunity to work with a solid business and team.
To find out more apply online to Rosalee Fitisemanu