Customer Service Specialist - Wellington Based

Location: Wellington
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics
Reference: BH-1279
Job Published: March 30, 2021
About the Company

Brand leader - strong presence in international forwarding arena, offering excellent staff development and learning resources.
Location for this role is Wellington.

About the Role
  • Customer Service expert who will be first point of call for a portfolio of air and sea logistics  clients.
  • Guiding customers on the end to end freight forwarding process, including regulatory requirements and documentation.
  • Identify and pursue opportunities to up-sell and deliver value add services to the customer
  • Building long term and effective relationships with customers (internal and external) and regulatory bodies (this may include off site customer visits from time to time)
  • Providing customers with up to date information on shipments
  • Liaising with regulatory bodies to ensure compliance with documentation and processes

  • Working for a well known and reputable brand.
  • A competitive remuneration structure 
  • Health insurance 
  • Flexible working hours 
  • EAP services and learning and development opportunities.  

Skills & Experience
  • A minimum of 2 years freight forwarding experience
  • Exposure to in depth Customer Service & Import/Export Operations processes within a freight forwarding environment
  • Sales knowledge/experience is preferred - NOT essential
  • Good level of computer literacy and competency - MS Office suite.
  • Strong organisational skills including the ability to prioritise tasks, effective time management
  • A high level of accuracy & speed in data entry
  • Excellent communication skills both written and verbal
  • Ability to think outside the square and solve problems
  • A positive work ethic and a commitment to upskilling
  • Able to pick up new things and apply them efficiently
  • A positive contributor to a team

Apply using the link below or call Yvonne: 022 175 7329