Customer Service - Seafreight

Location: Mangere
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics | Freight/Cargo Forwarding
Reference: BH-1873
Job Published: July 14, 2022
About the Company
Global brand - leader in their field providing professional and supportive culture and additional staff benefits

About the Role
Part of the Customer care team for sea freight - looking for someone who loves to take real ownership of their work and prides themselves on their problem solving and customer service skills. 

This role is flexible in terms of location and will preferably be based in Auckland, however they are open to other locations within the country for the right candidate. Utilising your strong freight forwarding + market knowledge, you will provide front line support for your clients and will support them by providing information, answering questions, and solving any issues. 

  • Driving customer excellence alongside the Sales and Operations Teams to ensure customer satisfaction and retention
  • Determining specific service requirements / services and guiding customer/s on the end to end freight forwarding process
  • Identify and pursue opportunities to up-sell and deliver value add services
  • Building long term and effective relationships with customer/s (this may include off-site customer visits)
  • Providing customers with up to date information on shipments (some manual reports). This will involve regular liaison with other internal departments e.g. operations and customs
  • Liaising with regulatory bodies to ensure compliance with export documentation and processes
What's in it for you
Excellent brand to represent
Busy and interesting role
Additional perks such as Health Insurance 
Gym Membership
Flexible working conditions
Professional Development resources

Skills & Experience
  • A minimum of 2-3 years freight forwarding experience
  • Exposure to in depth customer service & export seafreight Operations processes within a freight forwarding environment
  • Technologically and systems savvy, including MS Suite and excel
  • Strong organisational skills including time management, ability to prioritise and multitask
  • Able to work to deadlines and keep calm under pressure
  • Impeccable communication skills both written and verbal
  • Ability to think outside the square and solve problems, especially in relation to seafreight processes and issues

How to apply
The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word. Alternatively, you can call Yvonne on 0 221757329if you have any questions.

Some FACTS about Team Recruitment
• We’ve been matching people with careers in Freight and Supply Chain Logistics for over 27 years! • 79% of our jobs are filled with people from our existing network • Our consultants have an average of 15 years’ recruiting experience • Over half of our team have worked in F&SCL… so we get it! Learn more about us here -