Customer Relationship Manager

Location: Tauranga
Job Type: Permanent
Industry: Import/Export & Customs
Reference: BBBH871_1595806488
Job Published: July 27, 2020

The company: A large global freight forwarding business who's brand has a very strong presence in the market place, they also pride themselves on their excellent service offering across the entire supplychain.

Role: Managing a portfolio of corporate clients across Tauranga, Hamilton, Auckland, building strong relationships and gaining a solid understanding of their business needs whilst ensuring a seamless and professional service is in place to meet & exceed clients expectations.

Duties:

  • Manage a portfolio of 40 corporate accounts large and small
  • Managing a 4 weekly call cycle setting up client visits and reviews
  • Reviewing and implementing service level agreements
  • Setting up and reviewing Standard Operating Procedures for each client
  • Managing KPI reports
  • Working closely supporting the client services team

Experience:

  • A minimum of 5 years International Freight Forwarding experience
  • Commercially savvy
  • Excellent communication skills both written and verbal
  • Analytical around reporting

Do you have sound experience in international freight forwarding? enjoy forging strong customer relationships, implementing and managing service level agreements with a great team behind you that offer support throughout the business?

if the answer is yes, to find out more email:

This role can be based out of Tauranga or Hamilton, options are now open.