A true master of the trade, we have been partnering with the freight and logistics industry since 1995, resulting in deep expertise of the talent and opportunities the industry has to offer.
Customer Services Team Leader
| Location: | Auckland |
| Job Type: | Permanent |
| Industry: | Team Leaders/Supervisors |
| Reference: | BH-1386 |
| Job Published: | June 02, 2021 |
This NZ arm of a global logistics business is experiencing huge growth in volumes. It's a fast paced and dynamic work environment where you'll be challenged each day.
About the Role
Managing a team of four direct reports you'll be working closely with your Account Manager to ensure that customers are happy with their service levels and to address any issues.
You'll also be the account manager's right hand person - attending client meetings in their place and dealing with any escalations
KPI and customer satisfaction reporting will also be a part of this role
We're looking for an experienced customer service leader with the following attributes:
Customer centric; on the phone and in person
Sound people management
Strong technical skills
Energy and determination
Clear and open communication style
This is a business where you can make your mark and progress your own career; while you help your team develop and grow.
Apply today by clicking the link; if you have questions give Amanda a call on 021 520 643