Customer Operations Lead

Location: Auckland
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BH-2641
Job Published: May 29, 2024
About the Company:
This company is a specialist in time-critical logistics for the Australasian Healthcare community. Their mission? To improve patient outcomes and save lives. With over 20 years of expertise, they boast the largest hospital-to-hospital network in Australia and New Zealand and are rapidly expanding to meet their customers' needs.

About the NZ Branch:
Established 7 years ago to support Australian customers, the NZ branch offers bespoke 3PL services, critical same-day transport, and planned overnight transport nationwide. Conveniently located in Penrose, the team has grown from 4 to 9 members in the past 18 months, with significant growth still ahead.

The Role:
We’re seeking a Customer Operations Lead for their dynamic Auckland team. This is a full-time, permanent role based in Penrose, with ample growth opportunities. Due to the critical nature of this business, work-from-home arrangements are not possible.

Responsibilities include:
  • Resolving customer queries via phone and email
  • Monitoring critical transport bookings
  • Managing reverse logistics for medical loan kits
  • Providing Sales and Business Development support
  • Ensuring compliance with company standards
  • Acting as a backup to the Auckland Operations Manager
  • Taking full ownership of the Customer Service function

The Ideal Candidate will have:
  • Experience in logistics, particularly point-to-point or time-critical transport
  • Strong customer service and communication skills
  • A team-oriented mindset and a willingness to go the extra mile
  • Good knowledge of the NZ map and hospital locations
  • Familiarity with import/export processes

Perks of the Job:
  • Generous cash bonus for successful customer leads and referrals for new hires
  • Paid day off on your birthday for an annual health check
  • Discounts at a leading technology retailer
  • Opportunity to shape the future of the business

Who We’re Not Looking For:
  • Individuals who are not proactive
  • Those who do not work well in a team
  • Candidates with frequent absenteeism (we will reference check)

The Future Leader:
As the company grows, the right candidate could advance to Customer Operations Manager. They value thought leadership, process innovation, and the ability to build a high-performing team.

Why Join This Team?
If you’re tired of corporate red tape and want to make a direct impact, this company offers a supportive environment where your ideas are heard and quickly implemented. Join to help facilitate the delivery of life-saving equipment and be part of a small, highly engaged team with big ambitions.

Ready to make a difference? Apply now by uploading your CV.

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