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Customer Operations Lead
| Location: | Auckland |
| Job Type: | Permanent |
| Industry: | Freight/Cargo Forwarding |
| Reference: | BH-2641 |
| Job Published: | May 29, 2024 |
This company is a specialist in time-critical logistics for the Australasian Healthcare community. Their mission? To improve patient outcomes and save lives. With over 20 years of expertise, they boast the largest hospital-to-hospital network in Australia and New Zealand and are rapidly expanding to meet their customers' needs.
About the NZ Branch:
Established 7 years ago to support Australian customers, the NZ branch offers bespoke 3PL services, critical same-day transport, and planned overnight transport nationwide. Conveniently located in Penrose, the team has grown from 4 to 9 members in the past 18 months, with significant growth still ahead.
The Role:
We’re seeking a Customer Operations Lead for their dynamic Auckland team. This is a full-time, permanent role based in Penrose, with ample growth opportunities. Due to the critical nature of this business, work-from-home arrangements are not possible.
Responsibilities include:
- Resolving customer queries via phone and email
- Monitoring critical transport bookings
- Managing reverse logistics for medical loan kits
- Providing Sales and Business Development support
- Ensuring compliance with company standards
- Acting as a backup to the Auckland Operations Manager
- Taking full ownership of the Customer Service function
The Ideal Candidate will have:
- Experience in logistics, particularly point-to-point or time-critical transport
- Strong customer service and communication skills
- A team-oriented mindset and a willingness to go the extra mile
- Good knowledge of the NZ map and hospital locations
- Familiarity with import/export processes
Perks of the Job:
- Generous cash bonus for successful customer leads and referrals for new hires
- Paid day off on your birthday for an annual health check
- Discounts at a leading technology retailer
- Opportunity to shape the future of the business
Who We’re Not Looking For:
- Individuals who are not proactive
- Those who do not work well in a team
- Candidates with frequent absenteeism (we will reference check)
The Future Leader:
As the company grows, the right candidate could advance to Customer Operations Manager. They value thought leadership, process innovation, and the ability to build a high-performing team.
Why Join This Team?
If you’re tired of corporate red tape and want to make a direct impact, this company offers a supportive environment where your ideas are heard and quickly implemented. Join to help facilitate the delivery of life-saving equipment and be part of a small, highly engaged team with big ambitions.
Ready to make a difference? Apply now by uploading your CV.
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