Customer Service Supervisor - Sea Freight

Location: Mangere
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics | Freight/Cargo Forwarding
Reference: BH-1874
Job Published: July 13, 2022
About the Company
Market Leader in the forwarding industry - Airport location - a brand you can be proud to represent

About the Role
responsible for leading a team of approximately 10 Sea Logistics Specialists, as well as attending to the needs of their own portfolio of clients.  Your day is divided between leadership responsibility, which includes handling escalations from customers, and also looking after your own portfolio.

What's in it for you
Leading Brand to work for
supervisory responsibility
excellent additional company benefits such as Health insurance, gym membership, professional development, etc.

Skills & Experience
Some leadership experience (as it’s a big team!) and extensive import & customer service experience in forwarding as well as:
  • A minimum of 5 years freight forwarding experience – with exposure and expertise in a Sea Logistics Import environment 
  • Previous experience leading staff – experience with performance management, leading or dealing with change and coaching & development is highly advantageous 
  • Experience in complaint escalation and the ability to transfer this skill to your staff  
  • Exposure to in depth Customer Service & Import/Export Sea Logistics Operations processes within a freight forwarding environment
  • Some knowledge around Sales preferred but not essential.
  • Ability to think outside the square, solve problems and remain calm under pressure
  • Strong organisational skills including the ability to prioritise tasks, effective time management + a high level of accuracy & speed 
  • Excellent communication skills both written and verbal

How to apply
The first step is to apply online via this job ad. If possible, please submit your CV in Microsoft Word. Alternatively, you can call Yvonne on 0221757329 if you have any questions.

Some FACTS about Team Recruitment
• We’ve been matching people with careers in Freight and Supply Chain Logistics for over 27 years! • 79% of our jobs are filled with people from our existing network • Our consultants have an average of 15 years’ recruiting experience • Over half of our team have worked in F&SCL… so we get it! Learn more about us here -