Customer Care Specialist - Sea Logistics

Location: Mangere, Auckland, Auckland
Job Type: Permanent
Industry: Manufacturing, Transport & Logistics | Import/Export & Customs
Reference: BH-1377
Job Published: June 28, 2021
About the Company
A multi-national with an established proven success within the forwarding arena.  Offering good benefits and staff training and development as well as career prospects.

About the Role Reporting to the Customer Care Supervisor, you will support customers by providing information, answering questions, and solving any issues raised by the customer. Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction. 

Your Tasks & Responsibilities:

  • Driving customer excellence alongside the Sales and Operations Teams to ensure customer satisfaction and retention 
  • Determining specific service requirements / services and guiding customers on the end to end freight forwarding process, including regulatory requirements and documentation
  • Identify and pursue opportunities to up-sell and deliver value add services
  • Building long term and effective relationships with customers - internal and external (this may include offsite customer visits)
  • Providing customers with up to date information on shipments
  • Liaising with regulatory bodies to ensure compliance with documentation and process
Benefits
  • Flexible working arrangements
  • Fully subsidised health insurance for yourself and immediate family 
  • Gym membership 
  • Confidential EAP services 
  • Access to training, learning and development opportunities as well as career progression in a successful global organisation  
  • Flu vaccinations, birthday cakes, Christmas gift and more! 
Culture
Professional work environment

Skills & Experience
  • A minimum of 3 years freight forwarding experience
  • Exposure to in depth Customer Service & Import/Export Seafreight Operations processes within a freight forwarding environment
  • Some knowledge around Sales preferred but not essential.
  • Sound technology literacy including Microsoft suite.
  • Strong organisational skills including the ability to prioritise tasks, effective time management + a high level of accuracy & speed 
  • Excellent communication skills both written and verbal
  • Ability to think outside the square and solve problems
You will be comfortable with picking up new systems and like working in a team environment, Your can-do and positive attitude will enable you to build successful relationships with not only your team, but your customers as well.

Apply using the online link or call...Yvonne Abicht 022 175 7329