Client Services Supervisor

Location: Auckland, New Zealand
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BBBH669_1572899359
Job Published: November 04, 2019

The company: A large global freight forwarding business who's brand has a very strong presence in the market place, they also pride themselves on their excellent service offering across the entire supply chain.

The: Role: We are seeking an experienced Customer Services or Operations Supervisor to oversee and support a team of 3 experienced customer service representatives. This is a hands on role so you will have a portfolio of customers to also manage and coordinate all import and export movements.

Duties:

  • Oversee and support a team of 3 Customer Services Representatives
  • Manage a portfolio of import & export clients
  • Liaise with clients daily, following up on all import and export enquires
  • Assist the branch manager with recruitment and training processes
  • Process improvement


Skills & experience:

  • A minimum of 3-5 years International Freight Forwarding experience specifically in customer service or operations.
  • Sound leadership skills
  • Commercially savvy
  • Excellent communication skills both written and verbal
  • Analytical around reporting
  • Process improvement

This is an amazing role for someone with sound international freight forwarding experience who is wishing to relocate to sunny Napier. In addition there is the opportunity to progress through to a senior management role.

IF you are interested call or email Rosalee on 021 993 412