Import Operations Specialist

Location: Auckland
Job Type: Permanent
Industry: Freight/Cargo Forwarding
Reference: BH-3323
Job Published: September 15, 2026
Some freight forwarding roles ask you to juggle operations, customer service, reporting and everything in between.

This opportunity offers something a little different.

We’re representing an established international freight forwarder with long-standing customer relationships and a close-knit New Zealand team based near Auckland Airport.

The role has become available following an internal promotion. It offers a clearly defined operational focus within an experienced, low-turnover team where people are trusted to take ownership of their work.

If you enjoy import operations and take pride in maintaining control of your shipments, this could be worth exploring.


About the role

You’ll manage import air and ocean shipments from pre-alert through to billing. Your responsibilities will include:

  • Registering and maintaining jobs in CargoWise
  • Checking documentation and monitoring vessel and aircraft arrivals
  • Liaising with overseas agents, airlines, shipping lines and co-loaders
  • Coordinating with customs brokers and following up clearance requirements
  • Preparing arrival notices, delivery orders and invoices
  • Organising deliveries when required
  • Managing delays, documentation issues and other operational exceptions
  • Responding to internal and external shipment enquiries

Customer reporting and order tracking are managed by a dedicated customer service team and cartage has separate support. This allows you to remain focused on the operational movement and processing of freight while still being capable of coordinating the complete import process when needed.


What you’ll bring
  • Established experience across air and ocean import operations
  • Sound working knowledge of CargoWise
  • Confidence across the full import operations process
  • Strong attention to detail and reliable follow-through
  • The ability to manage your workload without unnecessary supervision
  • A practical and collaborative approach to working within a small team

What’s on offer
  • Competitive salary package
  • Hybrid working arrangement
  • Clearly defined operational responsibilities
  • Experienced and supportive colleagues across customer service, customs, cartage and exports
  • Trusted leadership and genuine autonomy
  • Established international freight forwarding business
  • Auckland Airport location

This role is likely to suit an experienced import operator who values clear ownership, operational focus and working within a team where people can rely on one another.

This recruitment process is being managed by Natasha Pita at Team Recruitment. All applications will be treated in strict confidence.



Freight and logistics recruitment specialists with genuine industry knowledge and long standing market connections.
www.teamrecruitment.co.nz